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Terms and Conditions

By accessing, or purchasing from, The Spice Peddler website, you are governed by these terms and conditions.


Private Policy

We are completely committed to protecting the privacy of our customers. We will not disclose information about our customers to third parties unless required by law to do so.


Disclaimer

While we at The Spice Peddler make every effort to ensure that the information on our website is up to date and accurate, we cannot give any guarantees, agreements or warranties in relation to the accuracy of the information presented. All our product images have been represented as accurately as possible and are portray the stock at the time of publishing. There may however be some variance due to the photographic process. Images are subject to change without notice. The images under our recipes section are for illustrative purposes only.

Care is taken to make certain that product pricing and information is up to date and accurate at the time of uploading. The Spice Peddler reserves the right to make changes on its website without giving notice, and we will endeavour to correct any information and pricing as soon as we are notified.

The stability and nature of our products may be altered depending on storage conditions, or when used in combination with other ingredients which is beyond our control.

 As the ordinary or otherwise use of products is outside the control of The Spice Peddler, no representation or warranty, expressed or implied, is made as to the effects of such use, (including damage or injury), or the results obtained. 

The liability of The Spice Peddler is limited to the value of the goods and does not include any consequential losses.  The Spice Peddler shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

The users of our products are solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.

 Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

The Spice Pedder reserves the right to adjust prices and to discontinue products at any time without prior notice. If a product becomes unavailable after you have made an order, The Spice Peddler will contact you to offer an alternative product or will remove that item from your order.

The Spice Peddler will not be held responsible for undelivered goods. We can only accept responsibility where a delivery option requires a signature.

We aim to always give you excellent service. However, if you have received an order with which you are not entirely satisfied, please contact us [add link] and we’ll do all we can to put things right.


Cancellation

Should you wish to cancel your order, please contact us within 48 hours of the original order date via email [add link] or by phoning us on 1300 886 681.  We're available between 9am and 5pm Monday to Friday.  If your order has already been dispatched, you can still return the items to us in accordance with our Returns & Refunds Policy below. .


Returns and Refunds

You may return unopened goods within 14 days of receipt and, subject to inspection and acceptance by The Spice Peddler; we will refund or provide a replacement as applicable. To be reasonable, if the goods have not been returned to us in a fully re-saleable condition, we reserve the right to refuse a refund.

Unfortunately we cannot refund the cost of postage incurred by returning goods to us, nor can we refund the original cost of delivery, unless you have received damaged or faulty goods. If the items are damaged or appear faulty upon receipt The Spice Peddler will offer a replacement or refund subject to the conditions below:

  • The Spice Peddler must be notified of damaged goods no later than 48 hours after receipt or delivery.
  • Damaged goods must be returned to The Spice Peddler no later than three (3) days from receipt of the goods and must be unopened, unused and in their original condition and packaging.

If you do need to return any goods, please send them to us at the following address:

The Spice Peddler Pty Ltd, Suite 1A 802 Pacific Highway, NSW 2072, Australia

 

Prices

All prices shown are in Australian dollars (AUD) and include GST.


Delivery & Shipping

All Spice Peddler items are posted via Australia Post and carry a standard delivery fee of $9.95 per order; regardless of the number of items on order. Orders over $100.00 will receive free delivery.

Goods will be shipped within 1-3 days of your payment being cleared. Please allow up to 7 days for delivery. We will take all reasonable steps to deliver your order to your door within seven working days of receipt of order for Australian deliveries. However, we cannot accept liability to you in respect of any failure to deliver within this timescale – neither can we guarantee delivery on a particular day.

If you have a special delivery request, such as express or signature delivery please contact us before placing your order.

Delivery is during business hours, so please ensure you supply an address where someone will be able to accept the delivery. If there is a time delay due to unexpected situation you will be contacted by email.

We ship worldwide. Please email info@spicepeddler.com.au if you would like us to provide you with an international shipping quote.


The Spice Peddler Guarantee

We want you to enjoy your purchases and offer a 100% quality guarantee on all our products. If you are not entirely satisfied with our products, simply contact us [add link]. We will arrange for a replacement to be sent to you free of charge, or will offer a full refund of the purchase price in accordance with our Returns & Refunds Policy. Please not that replacements will still incur postage charges.  


Payment Methods

The Spice Peddler uses [insert gateway] which allows you to pay for goods using your credit or debit card. We accept Visa and MasterCard [insert other cards if applicable]. Alternatively, you can pay using direct deposit, cheques or money orders. Orders paid via Direct Deposit, cheque or money order will be sent once funds have cleared. Please contact us for details.

Copyright

This website and its content is copyright of The Spice Peddler Pty Ltd. All rights reserved.




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